Do you provide technical support for templates if I cannot print on the template provided?

We do not provide technical support for templates, due to variations in personal printers and computers.  

Although here are some tips for using the template provided: 

-  Before printing on the labels, use a test sheet with standard printer paper to ensure that

alignment and margins will be correct on your labels.

- Do not try to copy and paste into multiple text boxes at once. Insert text into a single label

template box at a time.

- Do not try to fill in multiple template rows at once. Paste data directly into the individual label box, and continue until the row is complete. Then you can copy and paste the rows.

- For quick copy and pasting, type into one cell then copy the text (CTRL + C), and proceed to move from one cell to the next using the mouse, and (CTRL + V) for paste. 

- When printing with these templates allow your labels to dry before printing on another sheet.

This prevents the labels from smudging.

- Separate your labels before loading them in the printer tray to prevent sheets from sticking together.

- Weigh your labels down with a heavy object to keep the edges of the label from curling.

How do I print on my stickers if they do not come with a template? 

Here are some steps that might help you create a template that works for your stickers.

Microsoft Word comes with customizable templates that you can adjust so that they are compatible with your labels. 

For printing on these labels please follow the following steps:

Go to Mailings > Labels > Options. (In older versions of Word, the Options setting is located in Tools at the top of the page.)

Select an "Other/Custom" from the drop-down menu next to Label Vendors. 

Finally, adjust by following the preview for the labels and entering the exact measurements.

*Tip Start with the Label Height and Width, Number Across, and Number Down. 

Can I return my order? What is your return policy?

We offer a 60-day, money-back, guarantee on all orders. No questions asked. You can return any order, aside from customized items.

What is your shipping policy?

We have same day shipping for orders placed before 12:00 PM PST (on in-stock items only).

For those who need their order in a hurry, we also offer expedited shipping services such as same-day shipping and overnight/next-day shipping for orders within U.S.A. and Canada. International standard shipping is also available, and we offer standard shipping to many countries around the world.

Where do you manufacture your labels?

The majority of our labels are produced in the U.S. for a quick turnaround. More specifically, many of our products are made in California which means they pass strict California regulations and meet the highest standards.

We also import some stickers primarily from the Middle East and some from Asia.

Do you offer wholesale rates?

Professional buyers/purchasers for corporations, schools, and other businesses are eligible for our wholesale rate. Please inquire about this wholesale rate so we can satisfy your corporate needs in an economic way that fits your budget.

Can I order over the phone?

We definitely take phone orders, but with a minimum order of $150.

What if my order is too small to order over the phone?

“No jobs are too big or too small,” boasts Royal Green. If you estimate your order to be under $150, place your order online or give us a call if you need assistance, and our friendly sales team will help you place your order.

Can I order labels in a single color or does my order have to include a combination of colors?

Your color selection is entirely up to you. You can place an order for labels that are all the same color or labels that come in a combination of colors (up to 36).  

Do you offer a discount for large orders?

Yes, we offer discounts for large orders. We also offer wholesale rates for professional purchasers. These are reflected in the discounts for large orders. We strongly believe we can meet your budget and be your most valuable and reasonable source.

Is it true that you have a giving-back program that serves the community? Can you tell us about it?

Yes, at Royal Green, 5% of our profit goes to nonprofits organizations. Besides that, we take pride in using Ability First or Lincoln Training Center for many of our packaging needs. These nonprofit organizations provide jobs for people with disabilities as well as veterans. So, when you purchase from Royal Green, you too, can make a difference. 

We’re also interested in other giving-back opportunities and would love to hear about any organizations that would be a good fit for our donation program. You can email suggestions to our “Contact Us” page here: https://royalgreenmarket.com/pages/contact-us

Is it safe and secure to buy online from Royal Green?

Yes, you can rest assured that your information is safe and secure when you purchase online at the Royal Green website. The site is powered by Shopify, a favorite global shopping platform used by over 100,000 online retailers.

Do you offer custom labels?

Yes, we offer customized labels for orders over $150. 

What are your stickers made of?

Most of our stickers are permanent-adhesive paper stickers, unless otherwise specified.

Are your labels colored on both sides?

Our labels are not colored on the adhesive side.